NHS 24 Online- A new way to access health advice and wellbeing services in Scotland

Posted on December 14th, 2022

Feeling unwell? If you or someone you care for is under the weather you can now find out more about your symptoms, when you can self-care and what to do if your condition worsens and you need medical help via a new, easy to use mobile app from NHS 24.

The ‘NHS 24 Online’ app allows people to check symptoms to find out what to do next. There is also a chatbot function to answer questions and find out how to get further advice for a range of issues including running out of medicine or help for:

• Eye problems
• Flu-like illness
• Lower back pain
• Urinary tract infections (UTIs)

The App can also help people find their nearest health and care services using postcodes or location data. It will detail how far away each service is, if it is open or closed, and the contact details for that service.

‘NHS 24 Online’ is available for both Android and iOS devices and free to download now.

Dr Laura Ryan, NHS 24’s Medical Director said the app offers people more choice in the way can get the help and advice they need:

“Mobile devices have changed the way we do lots of things on a day-to-day basis and we hope the new NHS 24 Online app will make it easier for people to check their symptoms, and if they need further help to find local services at the press of a button.

“By downloading NHS 24 Online, people in Scotland will be able to get health advice from a trustworthy source in a fast and convenient way. And if more help is needed, the app will also provide information on where to access the right care in the right place.”

Please note this is a first iteration of the app – future developments and enhancements are planned for 2023.

The NHS 24 Online app is available to download for free on the Google Play Store for Android devices and the App Store for Apple devices:

https://nhs24.info/app-apple

https://nhs24.info/app-android