Overtoun Medical Practice

Rutherglen Health Centre, 130 Stonelaw Road, Rutherglen, Lanarkshire G73 2PQ

It's Friday 11:48 AMWe're open

NHS

Telephone: 0141 531 6010

Fax: 0141 531 6086

Complaints

We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient’s grievances.

Please note that we have to respect our duty of confidentiality to patients and a patients consent will be necessary if a complaint  is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager Mrs Sarah McDade. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you may be offered an appointment for a meeting to discuss  the details.  We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.  You will always receive a written response of any complaint or suggestion you may have.

Please note that we are unable to discuss any patient other than yourself without written and signed consent.

 If you remain unhappy and wish to take your complaint further, you should contact the SPSO (Scottish Public Services Ombudsman) on 0800 377 7330 or email ask@spso.org.uk, or log on to their website www.spso.org.uk.

 

 

Update your Details

Order your Prescriptions

  • If there are any problems with issuing your prescription, we may call you to let you know.

Contact Us

Communication Consent Form

  • I consent to the practice contacting me by text message and/or email for the purposes of health promotion, practice news and for appointment reminders.

    I acknowledge that appointment reminders by text are an additional service and that they may not be sent on all occasions but that the responsibility for attending appointments or cancelling them still rests with me. I can cancel the text message facility at any time.

    Text messages are generated using a secure facility but I understand that they are transmitted over a public network onto a personal telephone and as such may not be secure, however the practice will not transmit any information which would enable an individual patient to be identified.

  • Date Format: DD slash MM slash YYYY

Opening Times

  • Monday
    8am - 6pm
  • Tuesday
    8am - 6pm
  • Wednesday
    8am - 6pm
    (Closed 1pm - 2pm)
  • Thursday
    8am - 6pm (extended hours until 7pm)
  • Friday
    8am - 6pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED