We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient’s grievances.
Please note that we have to respect our duty of confidentiality to patients and a patients consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager Mrs Sarah McDade. Full details will be taken and a decision made on how best to undertake the investigation.
We believe it is important to deal with complaints swiftly, so you may be offered an appointment for a meeting to discuss the details. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed. You will always receive a written response of any complaint or suggestion you may have.
Please note that we are unable to discuss any patient other than yourself without written and signed consent.
If you remain unhappy and wish to take your complaint further, you should contact the SPSO (Scottish Public Services Ombudsman) on 0800 377 7330 or email email@example.com, or log on to their website www.spso.org.uk.